Assessing I.T. performance : what the experts say
Includes bibliographical references (p. 35) Supported by the Management of the 1990s Research Program, the American Express Co., British Petroleum Co., p.l.c., BellSouth Corp., CIGNA Corp., Digital Equipment Corp., Eastman Kodak Co., Ernst & Young, General Motors Corp., International Computers Ltd., MCI Communications Corp., U.S. Army and the U.S. Internal Revenue Service
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